That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

To determine the status of your order, simply log in and click on the "[My Account]" link at the top of the page. If you purchased as a guest, you will need to call the office to determine the status and get the tracking number for your order.

The office phone number can be found by clicking "Need Help?" is located at the top right of all buildyourcnc.com web pages.

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I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

Yes, we are currently redesigning the entire machine and we will offer plans for the Vertical Laser XL machine as well.

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Hello, I want to put together an XL verticle laser/cnc router. Need to do it on a limited budget. Can get many of the components and can mill most of the structure. Do you offer plans for such a project?

The connections between the driver and the breakout board(USB/Parallel)22-24 AWG wire is preference also going from the potentiometer going to LSPS(laser power supply) , now going from the power supply to the drivers/laser power supply 16-18 AWG wire is our preference.

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I'm about to order your laser cutter , item 279 and a little confused.. in your faq it states you need wire and connectors for assembly, can you be specific on amount and guage of wire or tell me where to find that information?

We recommend our electronics combo for the scratch build kit, which you can find on our site here: https://buildyourcnc.com/item/electronicsAndMotors-3axis-425-elcombo. This is our standard general purpose 3 axis electronics system, and includes (3) NEMA 24 425 oz-in stepping motors, (3) Drivers (3.0Amp 24-40 Volts, with 1-1/64 microstepping), (1) 36v 8.8a Power Supply, (1) Interface Board either USB or Parallel. (The USB version requires PlanetCNC software; the parallel interface board gives you a variety of options, Mach3 being one popular choice.)

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I got the plans and hardware from you guys and im almost ready for the stepper motor part of this build. what size motors are good to use for this build? the size of cnc will be 2x4 when finish or what size will not work? thanks

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

Yes, you can preset an origin by zeroing the machine at the desired location before beginning your work. You can return to that exact point at any time, or you can specify an offset from that point to be the beginning point for the next machine operation (for instance when cutting several parts from one sheet of wood.) Jogging time varies by machine and application but would generally be a rapid move -- our default rapid setting is 400 inches per minute.

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Can you preset an origin point on this cnc? How long does it take to jog over? (If I have the case that I using the same thickness of maple wood, and same jig everytime)?

If your bearing does not turn anymore, it is possible to repair the frozen bearing.

You can carefully remove the shield on one side of the bearing. Use a very thin blade to remove the shield.

Once the shield is removed, use WD-40 or kerosene to wash out and clean any debris that exists within the bearing. WD-40 is a cleaner, not a lubrication agent.

You will then need to re-lubricate the bearing. Packing grease into the bearing will provide good protection not allowing too much metal on metal friction. There will be a layer of grease separating the ball bearings from the inner and outer races.

If you have a production environment, you may want to purchase extra bearings so that you will not have any down time.

If you have a rubber shield, just pry it out using any sharp object, like a utility knife. If your bearing has a metal shield, there may be a retaining ring along the outer race keeping the shield in place. Simply remove the retaining ring and the metal shield will fall out easily. If the metal shield does not have a retaining ring, that shield will not be able to be removed and a new bearing will need to be purchased to replace the frozen bearing.

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You built the first 36 inch Blue Chick for me. One of the V-Groove bearings on the X-axis froze. Is there a method of repairing this? Or do I order another and a spare. If so, what is the procedure to repair or order?

Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

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I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

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I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

The largest CNC machine we make at this time (12/04/2015) is the GreenBull 6'x12' model. This model has 2 options for Z-axis travel.

The short-z option has a total Z travel of 5.75 inches. From that you would subtract the length of the end mill used and the thickness of the spoil board to determine the maximum material thickness. (Example: If the end mill extends 1.25" from the collet and the spoil board is .75", then the material could be up to 5.75 - 1.25 - 0.75 = 3.75 inches in thickness). This is good for most sheet-type materials.

The long-z option, used mainly for large 3D carvings, requires a custom frame and allows for up to 36" of travel.

The tolerance of our machines, like any machine, depends on several variables. The major variables include the manufacturing tolerance, the type of machine control used, the precision of assembly, the thoroughness of maintenance, and the initial and ongoing calibration of the machine. Because we sell kits only most of these variables are outside our control. Therefore, we are hesitant to guarantee a certain level of tolerance for an end user. However, in our experience, tolerances of .001" are readily achievable with our machines.

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What tolerance can I expect from your largest cnc machine and the laser cutter? Also, what depth can I get on the z axis?

My sincere apologies for this. We seldom get purchases on Amazon and this order was overlooked. I will make sure we deliver the license to you tonight!

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Hi Robert,

Can I get your email address sent to phdroboticsllc@gmail.com so I can email you the license file. Thanks

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Hi my name is Robert I have Ordered and paid for your product ( ArtSoft Mach 3 CNC) through your associate with Amzon.com Account. Ordered on the 24 of September 2017 today's date is the 27 of October 2017 I have sent you 2 correspondence through Amazon with no response from you. is there something else I need to do to get my Copy of ArtSoft Mach 3 CNC software that I Have Paid for. ????

In regards to getting a complete plug and go system, there are a lot of items to consider.
Electronics, DYI or one of our electronics kits that come assembled and tested?
Cable for the motors is a additional purchase, spindle? = silicone tubing/water pump, etc.
Cable carrier (wire management), software (also additional purchase).

We can view your cart, but please send us your email and username to customerservice@buildyourcnc.com so it will remain secure!

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I want to by a 5 by 10 foot kit, sorry, I don't have the time to read everything here. what should I be thinking about, Can you veiw my cart and tell me what else I need to get?

Thanks for your interest in the 80 Watt Laser Tube Power Supply. We will start offering the 220 Volt version of these power supplies on September 23rd.

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I was looking for a MYJG80W power supply but I see you may not have the 220 volt version. Do you have these as yet and if not what can you advise on availability or where I may find one...Thanks

Dealing with your CNC upgrade we will need a good detail on exactly what you plan on keeping and reusing, all technical information about the parts that you keep will make our recommendations more precise for your application.

Please email customerservice@buildyourcnc.com for any quote related questions.

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I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.