I just sent you the commercial invoice via email. Thanks.

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Could you please e-mail us the invoice for the order, shipment is currently at the customs and your invoice is needed so it can be cleared. As I can't seem to find any order number or other reference in your system, the only reference I have is the tracking number LZ676176940US and the order date is 12/26/2017. Thanks!

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

In the tracking for that package, it says it was "Delivered, Garage or Other Location at Address". The package was probably too large to insert it in the mail box. If it was delivered on your porch or garage as stated in the tracking, then a person may have walked away with it. Call your local USPS office and inform then that your package was not where it stated on the tracking.

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I have not received my order even though USPS says they delivered it to my home. Its nowhere to be found. The tracing number is 9405511699000140422765, please help me.

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

The hookup wires you will need is 22 to 24 AWG stranded and shielded for the wiring of the limit switches and E_Stop. Our kit customers select various places for these switches, so we don't supply the wiring. If you don't use shielded cable, you will need to change the debounce setting in Mach3 (if that is the control program you are using).

We typically use 14 AWG stranded wire for the VFD to Spindle (U, V, W) connections.

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I recently received missing stop button and limit switches in my 5x kit. Thank you. Is there suppose to be any bulk wiring in kit for limit switches and 2.2 spindle? If not could you please describe correct gauge wire for both? Cheers.

What is the item that you purchased on Sept 24?

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Hi my name is Robert and I have try to contact you on a purchase from you around 24 sept and i have not received it so i tried calling you via 281-815-7701 and talked to many other person except you . 9am to 5pm Could you Please send a Phone number that work please.

Hi, did you purchase the Mach4 license?

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Please let me know info about order for mach4 approval #2MT90765S1920712X. I haven't received an email. Thank you.

Certainly. The easiest way to process this and get you the correct item, re-order the new item and go ahead and send the mis-ordered item back with a note that you would like a refund for this order.

If time is not a factor for you but you don't want to be out-of-pocket, then simply send the item back (with a note that you need a refund) and you can re-order after the refund is made.

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Hi Guys, I just received an order for some cable and realized the moment it arrived that I Miss-ordered. I ordered 8 wire instead of 4 wire. Can I exchange?

Send me an email so I can confirm the purchase. customerservice@gmail.com

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I purchased a brealout board a couple days ago and it does not show under my account as being purchased, the cash was drawn from me. I assumed I could look and see it in my account and get a tracking number when it is shipped

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

If you are wanting to use servos, I would highly recommend using closed loop steppers and drivers. You will get the best features of both the servo closed loop and the exact digital positioning of stepper motors.

For controllers: the pokeys57cnc will work with either Mach3 or Mach4
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Otherwise, you can use the Mach3 USB controller if you only an on using Mach3:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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Hi there. I have an ex school Boxford HSRmi2 sat in my workshop, good condition and I'm assured it's all ok, but I want to rip everything out and go down the Mach 3/4 rabbit hole with servos. I need help at this point as I haven't done anything like this before and have no knowledge of controllers/motors etc. Could someone please point me in the right direction? Thanks.

In regards to getting a complete plug and go system, there are a lot of items to consider.
Electronics, DYI or one of our electronics kits that come assembled and tested?
Cable for the motors is a additional purchase, spindle? = silicone tubing/water pump, etc.
Cable carrier (wire management), software (also additional purchase).

We can view your cart, but please send us your email and username to customerservice@buildyourcnc.com so it will remain secure!

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I want to by a 5 by 10 foot kit, sorry, I don't have the time to read everything here. what should I be thinking about, Can you veiw my cart and tell me what else I need to get?

We are in the process of sending the correct items (with the purchase of ArtCAM), with all recent and future orders. Please refer to your email for a order(conformation/ tracking info) for your package delivery location.

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I received the software package I ordered ArtCAM Express 2013, It had no dongle nor have I recieved the PAF License number. Pease advise......

Make sure to check your supply lines. Air flow is especially important.

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hi, I atacched a laser system to my modified book machine. it worked fine for a few trials but for some reason has lost power and is not cutting through any more, it does engrave thou. what can I check for? I´ve tried everything I can think of.

From our records, you ordered Mach3. We purchase the license from the software developer and then we email you the license file that will be copied into your Mach3 installation.

Make sure to install Mach3 while you wait for the license file to be emailed to you.

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l I know when my item has been shipped? I ordered it under guest check out, I’ve called the number 4 times and no answer! The email I received said it will arrive by email?

We double box our tubes. The inside box contains the tube that is surrounded by foam. This inner box is wrapped with bubble wrap and then boxed again.

Carriers are not very careful with packages, but it is not typically from personnel handling, but the machines and conveyors that maneuver the boxes at their distribution centers.

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I ordered an 80w tune on Amazon for a good deal, it took over a month to arrive and was broken on arrival. Get what you pay for I guess :( of I order a tune from you can I expect it to be better packed and arrive quicker?

Can you send me a link to the digitizer you are using?

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Hi my names is Minh Truong I would like to said thank you very much for your video I got the system mach3 working fine but one thing I can NOT set and config the digitizer on the board IN4 I am not sure how to setup because in the Mach3 pin 14 for digitizer Please shoe me hoe to set it up for the digitizer.