You may have called outside of our business hours. Give this "Customer Service Live" mechanism a try and ask away. If you would still rather call us, please call between 9:00am and 5:00 pm Central Time.

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I need technical support for your Bluechick CNC and I can't get a reponse on the phone.

Sure, we can send you a replacement LED indicator. Just send an email to customerservice@buildyourcnc.com, include your address and we will send it poste haste.

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The LED Status indicator on the front of my Blacktooth laser is not working any longer. I'm looking to get a replacement but can't seem to find them on your website. Do you sell replacements? Thank you.

The stamps.com technical support is developersupport@stamps.com

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GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

The stamps.com technical support is developersupport@stamps.com

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WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

Thanks for your interest in the 80 Watt Laser Tube Power Supply. We will start offering the 220 Volt version of these power supplies on September 23rd.

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I was looking for a MYJG80W power supply but I see you may not have the 220 volt version. Do you have these as yet and if not what can you advise on availability or where I may find one...Thanks

Which machine has the issue with the videos?

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I can't get any of the original build your cnc videos to load past step 5. Can anyone help please?

I need programing help not wiring help. Speed will only go to 50.

You can find the inverter (VFD) manual at: https://buildyourcnc.com/Documents/HuanYang_inverter_manual.pdf

If you have further questions, please enter your question here by submitting additional information.

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i am missing,needing the owners manual for the inverter you sell. 220 volt,the black one, 1.5 or 2.2?

I would recommend creating a post in our forums page (buildyourtools.com), and ask any specific questions there! Since there might be someone willing to help you locally!

Since we cannot disclose any customers contact information, without there permission! Going through the forums will be the best idea to be able to find someone locally, with one of our machines!

Also you can contact us directly at customerservice@buildyourcnc.com

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Do you have customers/builders in the Netherlands who I can ask for help or assistance?

a motor stop working and get very hot

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I'm using Vectric's Aspire for design on my ShopBot. Do you know which output format I need to generate for the LeanGreen?

The length of the cable from the VFD (Variable Frequency Drive) to the actual spindle should be about the same as the z-axis cable from the z-axis motor to the z-axis driver which is recommended at 11 feet. This is locating the VFD about at the midpoint of the machine.

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What length of wire do you recommend for the black toe (2'x4') between the spindle and VFD?

The 2.2kW spindle will have the same amount of torque and strength using either the 110V or the 220V inverter. Nothing will significantly change in either application since the 110V inverter has a small step up transformer which will increase the voltage from 110V to 220V to run the spindle efficiently.

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I'd like confirmation on this -- isn't there a cost in efficiency to having the 110v step up to 220v?

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Thank you so very much for explaining this!!! I truly appreciate your help! Tricia

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Thank you so very much for explaining this!!! I truly appreciate your help! Tricia

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Thank you so very much for explaining this!!! I truly appreciate your help! Tricia

Additional Information:
Thank you so very much for explaining this!!! I truly appreciate your help! Tricia

Additional Information:
Thank you so very much for explaining this!!! I truly appreciate your help! Tricia

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Is there any negative to using the 110 volt VFD compared to the 220 volt VFD?

The files and hardware option for our machines has been removed from the site due to the following reasons:
Difficulty for the end use of the files and the challenges (and time/money) on our side to assist in using these files.
The abuse of these files over the internet.
Ultimately may reduce the sales of machines keeping us in business.
Sadly, this is what has come out of our company attempting to be open; however, the machines sold on this site is still far lower in price than the competition for the quality that we provide as we have a great desire to engender the cottage industry to fulfill their need for low end manufacturing. My sincere apologies if this causes any inconvenience.

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NO, is not possible, I can help with the shipping cost

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BlackToe g-code or rather the DXF-file(s), but I can't find that option on the site anymore. Also, is it possible to convert all measurements to mm instead of inches? (Since I live in Sweden). Thank you!

The motor that is attached to the 4th axis is wired as follows:

The motor should have red, green yellow and blue wires coming form the motor. The red and green are paired as one coil and the yellow and blue is paired as the other coil. You can wire the motor to a 3.0 amp driver with red to A+, green to A-, Yellow to B+ and Blue to B-

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HOW DO I WIRE THE 4TH AXIS THAT YOU SELL. I HAVE MACH3 SOFTWARE. NO INSTRUCTIONS ON YOUR SITE

If you want speed control, it is recommended to use the RS-485 connection on the VFD and use the control program such as Mach3 to communication serially with the VFD using this RS-485 connection.

If you would rather use a controller such as the PMDX-107 to simulate the effect of a potentiometer using the Aref, Aout and Agnd and the Rev/Dir and Fwd/Run terminals to control operation and direction, you can connect those to the VFD.

PMDX-107 Aout connects to the VI (analog voltage in). This is like the wiper on a potentiometer.
PMDX-107 Agnd connects to the ACM terminal on the VFD for Analog common.
PMDX-107 COM connects to DCM terminal on the VFD for Digital common.
PMDX-107 Fwd/Run connects to the FOR terminal on the VFD for Forward.
PMDX-107 Rev/Dir connects to the REV terminal on the VFD for Reverse.

Refer to your PMDX-107 manual to correctly configure your dip switch settings and make sure to calibrate (tweak) the speed control using the trimmer next to the terminals on the PMDX-107.

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I purchased the 4.0kw spindle and VFD a while back, and have just installed a PMDX-107 controller... do you have any examples of the wiring connections for the SL-240EE to PMDX-107?

There is a button on the front of the VFD that will cycle through RPM, Freq, and a few other readings. If there is a >> button on your VFD, that will work. If there is a mode button on your VFD, that should works as well.

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There is a >> disc button but it does not cycle through the display modes.

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Is there a parameter setting to make this button work to cycle thru the display modes?

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setting the starting rpm

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the vfd will not start the motor

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Any progress on this? I have the same issue.

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What model is your VFD?

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Mine is a YL620-G-5.5Kw

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That model will not be able to show RPM. You will be able to show the frequency, which can be used to determine the RPM. RPM equals the Frequency x 60.

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There is an Icon for RPM at the top of the display I cannot cycle through the different options to see the RPM

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At the top of my control panel is has 6 different lights which indicate what your seeing. in order from left to right they are COM, ALM, DISP, RUN, Hz, RPM I have seen the ALM light up on initial set up but that was fixes with a parameter change. The run light shows up when i turn the spindle on and and it is running. I am however not able to get any of the other lights to show or to get the RPMs to display

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If you do see an RPM light on the display, that panel sticker may be a sticker used for many types of VFDs and the RPM is not used. There is parameter: P00.24 which allows you to pick what to display. The choices a
re:
0: Display current target frequency. This will display your knobs, potentiometer, setting, not the actual spindle frequency.
1: Display electric machinery run frequency. This will display the actual frequency that the VFD is currently sending to the spindle.
2: Display electric machinery run current: this will display the current the spindle is currently drawing.
3: Display input AC voltage. Self explanatory.
4: Display mother line voltage. This will display the actual voltage at the input.
5: Display output voltage. This will display the voltage at the UVW terminals for the spindle.
6: Display speed paragraph number SPx. I believe this displays which frequency is being selected (P07.00 to P07.07, or 1 to 8 respectively).
7: Display inverter temperature. This is the temp of the VFD, self explanatory.
8: Display input signal X1-X3/output signal. This simply shows the inputs/outputs associated with the external terminals.
9: Display user variable. This one I have not delved into, so it may be something to look into.
10: Display user count value. Same, this one could be useful.
11: Display temporary debugging variable. Haven't tried this one, so I can't inform of any useful information but it won't pertain to this subject anyway.
12: Display automatic multisegment run step and time. I haven't delved into this one either, but it won't show RPM.

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How to display RPM instead of frequency on the VFD? I have the 2.2kv 110 volt spindle and inverter.

The firmware update for the USB board is done by PlanetCNC. with your board hooked up to the computer via USB cable, log into PlanetCNC. Then, from the Machine tab on the toolbar choose firmware from the drop down and click on update.

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Is there a firmware update in the last two years for your USB board? If so how do we get it and install? If not do you expect any updates? If updates are released how do we find out?

We don't have cad models of the HIWIN blocks, but you can find the models on McMaster.com. They have can drawings and models for most of these types of parts.

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DO YOU HAVE CAD AVAILABLE FOR THE HIWIN GUIDE BLOCKS SELL AND RAIL?

We don't have cad models of the HIWIN blocks, but you can find the models on McMaster.com. They have can drawings and models for most of these types of parts.

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DO YOU HAVE CAD AVAILABLE FOR THE HIWIN GUIDE BLOCKS SELL AND RAIL?

Yes, it is found in laser components section

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DO YOU GUYS SELL THE POTENTIOMETER FOR YOUR LASER SYSTEM BY ITSELF