I have not come across this problem, but there may be USB, or firmware issues that you are experiencing. I would recommend going on the polabs website and using their support center (https://support.poscope.com/)and posing that question to them. Also, have you tried the ethernet port as an alternative to see if that helps?

Here is the response from an LLM:

Check USB Cable and Port: Start with the basics. Sometimes this error is due to a poor USB connection. Ensure you're using a high-quality, shielded USB cable and that it's plugged into a USB port directly on your computer, not through a hub. If possible, try a different USB port or a different cable to rule out any issues there.

Update Firmware and Software: Ensure that both your PoKeys57CNC firmware and the Mach4 software are up to date. Firmware updates for your PoKeys board might include optimizations or fixes that address connectivity issues.

USB Polling Rate: This error can also arise from the USB polling rate setting in the PoKeys configuration software. It might be set too high for your system's ability to handle it. Try lowering the polling rate and see if that resolves the error.

Computer Performance: Check your computer’s performance. If it’s running several heavy applications simultaneously, it might not be able to process signals from the PoKeys board fast enough. Try closing unnecessary applications or consider using a dedicated machine if your current setup is too taxed.

Mach 4 and PoKeys Plugin Configuration: Dive into the Mach 4 plugin configuration for PoKeys. Ensure that all settings are correctly configured as per the manual. Incorrect settings might lead to communication bottlenecks.

Connection Quality and Interference: Consider any potential interference sources near your CNC setup or computer. Electromagnetic interference from large motors, other electronics, or long cable runs can affect communication quality. Try rearranging your setup to minimize interference.

Consult Documentation and Support: If the issue persists, consult the detailed documentation provided by PoKeys or reach out to their customer support. They can offer more specific advice based on the latest product updates or known issues.

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I HAVE FOLLOWED YOUR YOUTUBE VIDEO ON SETTING UP THE POKEYS 57CNC BOARD BUT WHEN OPEN MACH 4 GET A ERROR MESSAGE CONNECTION IS TO SLOW

I will check with the developer of the board and show the response on this FAQ.

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The response from the developer:
Are you referring to using Pin 17 for the spindle speed control? Make sure that you set the desired spindle speed in Mach4 by executing S1000 in the MDI or the G-code.

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Mach 4 is not triggering PWM pin 17 on Pokeys57CNC. I am able to get it to work through the Pokeys app but not Mach 4. I've made all of the setting changes prescribed in the manual.

I am getting the solution from the developer. I will put the solution on this page when they provide the solution.

Thanks, Patrick

Additional Information:
Here is the information I received from the developer:

These are available on Windows 10. PoBlocks does not require .NET, but the communication library that the PoKeys app uses does need it.

Go to the control panel -> Search for "Turn Windows features on or off" -> Make sure the checkbox on the line ".NET Framework 3.5 (includes .NET 2.0 and 3.0)" is checked (or filled in).

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[596] I am trying to install the Pokeys configuration and Poblocks on a windows 10 computer. An error message says Ineed net frameworks 2.5 qnd 3.0.Both appear to be unavalable.Solution?

For safety's sake I would recommend a new board because they are inexpensive compared to the electronics that they support. Alternatively, it's possible that the one dead pin is a simple fix, such as a bad connection or solder joint; if you feel comfortable making those repairs then it could be worthwhile to check. Finally, if you are not using all the input pins, you could continue to operate the limit switch on pin 11 and hope for the best.

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I have a breakout board and it appears that the pin 12 connection has failed: when i move my limit switches to pin 11 they work; they don't work on pin 12. Do i need a new breakout board?

Most likely, the driver is not receiving the high or low signal for the direction terminals. The way direction works for an axis is the controller will output a high signal (5V) for one direction and low signal (0V) for the opposite direction. If the signal is always at one signal, say 5V, whether it is commanded in one direction or the other, then the axis will only move in that direction.

To solve this problem, make sure that the wiring is secure at both ends (from the controller to the driver). Also, make sure the Dir+ and DIR- are both wired correctly (i.e. the Dir- is connected to the signal gnd on the controller and the ZD is connected to Dir+ on the driver.

You can use a multimeter to determine the voltage at the ZD terminal by:
- setting the multimeter to DC voltage (the V with a straight line, or dashed line above the V)
- place the black lead on the gnd terminal
- place the red lead on the ZD terminal
- press the page up button and check the voltage
- press the page down button and check the voltage.

You should see the voltage change from 0V to 5V or vice versa.

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Hi I have just set up my machine using a mach 3 USB board I can only get the Z to go in one direction Y and X are Ok I have check wiring and looked at video over and over what have I missed??

For setting up home proximity sensors on the PoKeys57 board, it's typically recommended to use the designated limit/home terminal or pin. This is because these ports are specifically designed for connecting limit switches or proximity sensors used for homing.

If you've already connected your sensors to the limit/home terminal and they're not functioning properly, here are a few troubleshooting steps you might want to consider:

Check Wiring and Connections: Ensure that the wiring to the sensors is correct and secure. Sometimes a loose connection can cause issues.

Sensor Configuration: Verify that the sensors are properly configured in the software you're using to interface with the PoKeys57 board. This could involve setting the correct sensor type (NPN or PNP), and ensuring the software is looking for the homing signal on the correct pins.

Test Sensors Individually: Disconnect other inputs and test each sensor individually to isolate the issue. This can help determine if the problem is with a specific sensor or the board itself.

Firmware and Software Updates: Ensure that your PoKeys57 board firmware is up to date, and that you're using the latest version of the control software.

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On the pokeys57 board should I use the limit/home plug or just the block next to that plug form setting up home proximity sensors? I have them on the plug now and can not get them to work.

What are the voltage requirements for your proximity switches?

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On the pokeys57 board should I use the limit/home plug or just the block next to that plug form setting up home proximity sensors? I have them on the plug now and can not get them to work.

All USB boards, are tested and checked before shipment for all axis, and inputs. Here is a link with clear instructions on how to setup Planet-CNC (http://www.planet-cnc.com/faq/machine_setup/).

Please check continuity and for any crossover disruption when wiring your board, try to wire each as cleanly and with out crossing any live power wires and or motor motion wires.

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I have a usb cnc driver board on your 1'x3' cnc and i cant get the z+ limit switch to stop the machine in the provided software. It registers the button but doesn't inhibit movement. inversly the button works when selected as '-' for negative movement.

Is this CNC related. If so, what controller are you using?

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I'm using the Mach 3/USB CNC interface board, with the Mach 3 software.

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Does the LED on the controller light up, or blink?

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I believe I've corrected the issue. I found that their are 2 spring like tabs on the female USB port. And take a sharp point like on a compass and gentle raise those tabs a bit. This tighten up the connection, and I never received an error from losing connection.

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It appears I have a connection issue with the USB port on my computer with the USB cord. I purchased a new cord but has the same issue. Is there anything I can do to correct this issue?

The fact that you cannot move the motors with the keyboard serves as a clue to a couple possibilities.

- The software may not be communicating with parallel port. (One possibility may be that your step pins are not low active, or vice versa depending on your drivers).
- You may not be in the correct tab of Mach3. Make sure you are in the Program Run tab.
- The jog on/off button on the program run screen may not be lit (invoked).

This address below shows the complete troubleshooting for this type of situation. It will show how to test each pin at the parallel port at the back of the computer and everything else associated with correctly wiring the electronics.

https://buildyourcnc.com/CNCElectronicsandWiring.aspx




Additional Information:
6 axis robot with Mach3 Card 6 Axis Motion Controller

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I have a home built CNC running Mach 3. I have power to all the motors and the breakout board but no movement when running g-code. I cannot even manually move the motors with the arrow keys or page up and down. It also has an integrated 120v receptacle showing an open ground. I don't know if all this is related.

Software specific questions for Planet-CNC will have to come from them or other sources as we are not fully equipped to troubleshoot all issues. If the issue is related to motor tuning or setup involving our electronics, then we will gladly assist you. You may contact techsupport@buildyourcnc.com with inquiries.

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What do I need to purchase from you to get me running. I have planet cnc control board but it is difficult contacting them when I need help.

Planet CNC has the option to turn off these outputs on your USB board. Under the File/settings/Pins. You will have Spindle (M3,M4,M5) Coolant (M7,M8,M9) as available output pins. On the drop down tabs for these output pins you will have this option ( --- ), if selected it will turn of that output pin in your board and you will get not voltage change in the pin.

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On the USB controller I am unable to get voltage from the Mist relay block on the board. The Flood and Spindle produce a voltage change correctly. Is there a setting I am missing?

The USB controller will only work with the Planet-CNC software. This software is well made and will provide great functionality. The planet-cnc software delivers instructions to the microcontroller on the board and the microcontroller will send out the pulse trains needed to move the machine correctly.

There are two main alternatives if you want to use the mach3 software:
First, get a parallel port card and add it to your computer and get a parallel breakout board. If you have a laptop/notebook computer, this will not be possible.
Second, if you have a laptop, or really want to use the USB as the main interface for controlling the machine, you will need to get the smoothstepper board which works with mach3. The price combination is much higher than the USB controller with planet-cnc, but will work with Mach3.

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The planet cnc controller can be prone to electrical interference and has been known to cause such problems. In the first instance try to use a quality double sheilded USB cable, hopefully this will fix your problem. Alternatively you may need to sheild your limit switch, estop and or motor cabling. My pick is that a quality USB cable will fix it though, worked for me.

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I have a planetcnc USB controller to run my project and when I start the 240v router the USB connection shuts down.

The USB controller will only work with the Planet-CNC software. This software is well made and will provide great functionality. The planet-cnc software delivers instructions to the microcontroller on the board and the microcontroller will send out the pulse trains needed to move the machine correctly.

There are two main alternatives if you want to use the mach3 software:
First, get a parallel port card and add it to your computer and get a parallel breakout board. If you have a laptop/notebook computer, this will not be possible.
Second, if you have a laptop, or really want to use the USB as the main interface for controlling the machine, you will need to get the smoothstepper board which works with mach3. The price combination is much higher than the USB controller with planet-cnc, but will work with Mach3.

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The planet cnc controller can be prone to electrical interference and has been known to cause such problems. In the first instance try to use a quality double sheilded USB cable, hopefully this will fix your problem. Alternatively you may need to sheild your limit switch, estop and or motor cabling. My pick is that a quality USB cable will fix it though, worked for me.

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I have a planetcnc USB controller to run my project and when I start the 240v router the USB connection shuts down.

Are you using this output with a relay, or without a relay?

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With a relay. Seems to be only Output 1- relay works fine on 2,3 or 4

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Having trouble getting outputs to work. I have followed the video and searching qusrions see that Port 3 has to be enabled and have checked tha. tI have the 24v PS connected to 24V and DCM on the board. Ive enabled the outputs under the spindle configuration.

A parallel to USB adapter will not work. You will need to use a USB interface like the ones below:

Mach3 USB interface:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

Poeys57CNC Interface:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Additional Information:
To answer the question in more detail, the parallel port is actually an extension straight from the CPU and is also called the GPIO (General Purpose I/O) pins. These pins carry signals independently, hence the description as being a parallel port.

The stepper motor driver receives a pulse train (series of pulses). A single pin on the parallel port sends a pulse train to one stepper motor driver and stepper motor for a single axis. Another pin on the parallel port sends a pulse train to another stepper motor driver on another axis. This happens simultaneously as with the direction signals for each axis.

If a parallel port is adapted through a USB (using an adapter), the parallel port cannot have these signals happen in a simultaneous fashion and will cause the stepper motors of a CNC router or machine to be very clunky, if it works at all. To elaborate, the computer sends an instruction to the USB to send a high signal to pin 1, so it does, then another signal to pin 2, so it does. This is happening one after another. The speed at which this happens is reduced dramatically, and the position of one axis may now be out of sync to another axis.

The reason the USB interfaces (linked above) work is that the USB delivers broad instructions to the interface (to a microcontroller) and the interface parses the instructions and outputs simultaneous signals to the stepper motor drivers.

Hope this helps.

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My computer doesn't have a parallel port connection. Can I use a usb to parallel port cable to communicate with my breakout board?

You will need PlanetCNC software for the USB breakout board and when plugging in the USB the computer should automatically recognize the board, however you can go into device manager to see if the USB terminal is working correctly.
The parallel breakout board; the USB is not a connection terminal rather than a power source, and the parallel port will be the communication terminal.
The items you will need for a water cooled spindle would be: water pump, silicon tubing(length desired by customer), a extension cord(from a hardware store(orange))(1 same gauge wire/length as extension cord).

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I am making my own CNC setup using all the electronics from your website and I have many questions. Please advise how to have my computer recognize the USB connection from my breakout board also I would like to use a water cooled spindle but I need to know the parts required for a 4x10 bed area used for woods and plastics

You will definitely want to adjust your debounce setting in mach3 if your emergency or limit switch is engaging.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you ever fix this issue? I am having the same problem.

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Did you try changing the denounce setting?

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Meant to say denounce.

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When I start my spindle I get a emergency stop in Mach 3. I have run shielded cable and it is grounded at the VFD it is wired per you site instructions. any idea what to check

You can find instructions for the Mach3 USB here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

You will probably need to use the Mach3 USB board with Mach3. We have not tested the Mach3 usb card with Mach4.

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Whereb can I find directions on how to install the Mach3 USB board with Mach 4 software? I do not have a parallell port.