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Question #: 15532

Question: [Tech Support Token] Bought support ticket, no response

Current Solution

Please call 281-815-7701. Tech support tokens get priority support using this phone number.

Additional Information:
Also, when you purchase the support token, there are instructions on the checkout page once paid which provides my personal phone number.

Respond:

Other Possible Solutions to this Question

  • WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

    The stamps.com technical support is developersupport@stamps.com

    Click the link to add information to this solution:
    WHAT THE TECHNICAL SUPPORT FOR STAMPS.COM?

  • GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

    The stamps.com technical support is developersupport@stamps.com

    Click the link to add information to this solution:
    GIVE ME THE TECHNICAL SUPPORT INFO FOR STAMPS.COM

  • I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

    If you purchased a machine that was used and you don't know which mode it is, you can browse our models here:
    https://www.buildyourcnc.com/Item/milling

    Click the link to add information to this solution:
    I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

  • I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

    If you purchased a machine that was used and you don't know which mode it is, you can browse our models here:
    https://www.buildyourcnc.com/Item/milling

    Click the link to add information to this solution:
    I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

  • I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

    If you purchased a machine that was used and you don't know which mode it is, you can browse our models here:
    https://www.buildyourcnc.com/Item/milling

    Click the link to add information to this solution:
    I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

  • I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

    Hi, can you explain which 2.00 product? Thanks.

    Click the link to add information to this solution:
    I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

  • I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

    Hi, can you explain which 2.00 product? Thanks.

    Click the link to add information to this solution:
    I BOUGHT A 2.0 AND NEED HELP PUTING IT TOGATHER ELC

  • [789] Can you solve the steps per inch for my machine?

    Yes, I can help you with the steps per inch with your machine.

    Additional Information:
    I am a first time CNC builder and I need with mach3 and wiring also
    What do I need or how Do I get help?


    Additional Information:
    I am a first time CNC builder and I need help with mach3 and wiring also
    What do I need or how Do I get help?

    Click the link to add information to this solution:
    [789] Can you solve the steps per inch for my machine?

  • [789] Can you help me with auto squaring on cnc plasma table using pokeys 57?

    Yes, I can help with auto squaring with the pokeys57CNC. As I get the information, I will post it here.

    Click the link to add information to this solution:
    [789] Can you help me with auto squaring on cnc plasma table using pokeys 57?

  • I JUST BOUGHT THE 3 AXIS W/HEAVY GANTRY, WILL MACH 4 RUN WELL WITH THIS, AND HOW LARGE CAN GO CUT AREA

    Yes Mach3 is a great program. Our 3 axis is 6'X12'X3'using all BYCNC components (incl. redsprout)

    Click the link to add information to this solution:
    I JUST BOUGHT THE 3 AXIS W/HEAVY GANTRY, WILL MACH 4 RUN WELL WITH THIS, AND HOW LARGE CAN GO CUT AREA

  • [789] can you help with Mach 4 configuration, limit switches/homing and zeroing my project

    Yes, I can help with the limit switch and homing configuration in Mach4 along with how to zero to reference a workpiece.

    Click the link to add information to this solution:
    [789] can you help with Mach 4 configuration, limit switches/homing and zeroing my project

  • How should I wire the E-stop button? NC or NO?

    I would recommend wiring the E-Stop to an input terminal via an NC connection. This is the industry standard. It requires a NC (Normally connected) circuit for the machine to be operational, and when the circuit breaks, the machine shuts off. This is better than having a circuit NO (normally open), open circuit that requires a circuit to be created to have the machine shut off for safety.

    Having en E-Stop run through the mains line would only work for a single circuit (or use multiple E-stops, which defeats the purpose). The E-stop connected to the input terminal would shut off all machine functions.

    Additional Information:
    100% agree. When we have our automatic fire suppression systems wired in, we always do them NC (Normally Connected/Normally Closed). You can see more at www.reactonfire.com/what-we-protect/cnc-fire-suppression/ If you're doing a fire system (ours or others) be sure to shut down the machine and mist collectors)

    Additional Information:
    100% agree. When we have our automatic fire suppression systems wired in, we always do them NC (Normally Connected/Normally Closed). You can see more at www.reactonfire.com/what-we-protect/cnc-fire-suppression/ If you're doing a fire system (ours or others) be sure to shut down the machine and mist collectors)

    Click the link to add information to this solution:
    How should I wire the E-stop button? NC or NO?

  • DO NOT HAVE PAYPAL ACCOUNT, WITH NO DESIRE TO OBTAIN ONE.

    Yes, we accept standard credit cards on our shopping cart. All you need to do is enter the credit card information in the payment area.

    Click the link to add information to this solution:
    DO NOT HAVE PAYPAL ACCOUNT, WITH NO DESIRE TO OBTAIN ONE.

  • I BOUGHT YOUR BOOK AND WAS HOPEING IT HAD PLANS OR DIMENTIONS ON HOW TO BUILD A CNC HOLD 4X8 SHEET OF PLY. WILL THE IN SCALE UP?

    BYCNC Response:
    The book build was intended to be 20 inches x 40 inches. Larger machines were designed after the book build was introduced so customers would have the option to go bigger than what the book offered. Check out our larger machines on the website as the machines sizes range from 1 foot x 3 feet all the way up to 6 feet x 12+ feet.

    User Response:
    I'm not wanting to spend $3,000+ on a machine, I want to build one that will do a 4x8 sheet of wood. Will the plans in the book scale up?

    BYCNC Response:
    It is possible to scale the book build up, but the rigidity of the gantry would be questionable at that span, even if the height of the gantry structure were to be increased. The gantry design would need to be modified to become a box shape rather than a flat configuration. The kits on the site were design for those wanting a larger machine.

    Click the link to add information to this solution:
    I BOUGHT YOUR BOOK AND WAS HOPEING IT HAD PLANS OR DIMENTIONS ON HOW TO BUILD A CNC HOLD 4X8 SHEET OF PLY. WILL THE IN SCALE UP?

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