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Question #: 14413

Question: how do I get the status of my order?

Current Solution

If you are needing a status of an order that you purchased from us, you can either log-in and click on the "My Account" link at the top, or call us at 281-815-7701.

The "My Account" link will contain all of the orders and tracking numbers associated with those orders. If the order does not contain a tracking number, call us to get a status of the order. In most cases, we will call you first if there is a backorder in our inventory.

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Other Possible Solutions to this Question

  • How do I enter tax exemption for my order?

    Dealing with Tax Exemption forms, please refer to contacting us at customerservice@buildyourcnc.com

    Additional Information:

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    How do I enter tax exemption for my order?

  • How do I order a pacific length of lead screw?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

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    How do I order a pacific length of lead screw?

  • How do I order specific lengths of lead screws in one order?

    Just specify the full length in the quantity field in the shopping cart and give us a call to inform us of the cut lengths (you can also email customer service - link in the contact us page - link at the footer). We are working on a way to do this at the product page, but won't be finished for a few more days.

    Additional Information:
    20

    Click the link to add information to this solution:
    How do I order specific lengths of lead screws in one order?

  • how do I order multiple lengths of HIWIN guide rail with blocks?

    Select the desired rail here:
    https://buildyourcnc.com/Item/mechanical-rails-HIWIN-Linear

    On the product page, enter the total "cut to order" length (in inches). Then call us to specify the cut lengths. Remember that our maximum length is 2000mm or 78.74 inches.

    Our phone number is located at the top right of each web page by hovering over the "Need Help?".

    Click the link to add information to this solution:
    how do I order multiple lengths of HIWIN guide rail with blocks?

  • HOW DO I DETERMINE THE AMOUNT OF SCREW WEIGTH THAT MY MOTOR CAN HANDLE

    There are two main questions that we can answer with respect to motor torque and the mechanical advantage of lead screws, 1) What torque motor do you need to lift a particular weight, or 2) What maximum weight will my motor torque be able to lift.

    This formula uses Newtons (N) as it's final unit. Use this with the included radius (R) to determine the torque. Newtons can easily be converted to lbs or ounces using online conversions.

    Effort = Sf + (Load/(2 x pi x (R/p) x Se))

    where:
    p = pitch of the screw
    Se = screw efficiency = Standard lead screw will be between 20% (.2) and 40% (.4)
    Sf = static force. This is the force that is needed to start the movement. The number may be eliminated, but it is good to use a number in the 5 N to 20 N range.
    Load = the expected load that the effort will need to carry (i.e., the router and the included axis assembly that the motor will need to lift)
    R = radius of the lead screw


    This formula is based on the "law of the machine"

    The final effort amount with its unit of newtons and R will be the torque. For example, if the effort comes to 100 N (newtons) and the R is .5 inches, then you can assume that the effort is 50 N-in since it would take twice the effort to turn form the one inch mark from the center of the shaft.

    Example:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 13 = .08 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .08) x .2))
    Effort = 5 N + (90 N / (6.28 x 12.5 x .2))
    Effort = 5 N + (90 N / (15.7))
    Effort = 5 N + (5.73 N)
    Effort = 10.7 N = 2.4 lbs = 38.4 oz-in

    I am putting the oz-in on the end because the formula considers the distance from the center of the shaft to be one inch.

    Therefore, a 425 oz-in motor would be able to lift a 20.2 lb Router with its accompanying assembly. If the assembly and router is heavier, plug in the numbers and determine the effort required.

    With a bit of algebra, the formula can be rewritten to find the load:

    Load = (Effort - Sf) x (2 x pi x (R/p) x Se)

    Another formula that does not consider friction at all:

    Effort = (Load x p) / (2 x pi x R)

    Lets see if we get similar results:

    Effort = (20 lb x .08 inches) / (2 x 3.14 x 1)
    Effort = 1.6 / 6.28 = .255 lbs = 4.08 oz-in

    The results from both formulas appear to be very small because a 13 TPI screw will have enormous mechanical advantage.

    It is evident that the first formula that does consider friction that we are loosely estimating is far more conservative than the second formula. Either way, even the most conservative formula shows that the 425 oz-in motor will handle very large weights. If you are using a lead screw with only two turns per inch, .5 inch pitch, you can determine the requirements with the first formula.

    Example for a 10 TPI 5 start (2 turns per inch) lead screw:

    Load = 90 N (20.2 lbs)
    R = 1 inch since that is the length from the center of the shaft that the motor is rated
    p = 1 inch / 2 = .5 inches

    Effort = 5 N + (90 N / (2 x 3.14 x (1 / .5) x .2))
    Effort = 5 N + (90 N / (6.28 x 2 x .2))
    Effort = 5 N + (90 N / (2.512))
    Effort = 5 N + (35.83 N)
    Effort = 40.828 N = 9.18 lbs = 146.88 oz-in

    Customer Response:
    thank you so much

    Additional Information:


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    Additional Information:
    how do i calculate torque of stepper motor if lead screw coupled to motor shaft and load applied by lead screw on plate is 100 kg by vertically

    Additional Information:
    Pls


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    1m 16mmdiameter ball screws calculations


    Additional Information:
    What is the max load that 2 NEMA 17 stepper motors (spaced 2 feet apart, both will be pushing up on the same gantry) can lift while using a rod with the following specifications T8 OD 8mm Pitch 2mm Lead 4mm for each motor.

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    HOW DO I DETERMINE THE AMOUNT OF SCREW WEIGTH THAT MY MOTOR CAN HANDLE

  • Can I get a receipt of my online order? I ordered it without having An account.

    Give us a call and we will email you a receipt immediately.

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    Can I get a receipt of my online order? I ordered it without having An account.

  • How do I connect my motor wires to the driver?

    Use the datasheet associated to the motor that you purchased. Use the bipolar parallel configuration to optimum performance. The datasheets are located in their respective motor product pages. Just click on the motion electronics at the left and scroll down to the motor you have and click on the title, or datasheet link next to the motor. The datasheet will either be in the form of a pdf, or within the instructions on that product page.

    Additional Information:
    wiring diagram



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    Additional Information:

    Click the link to add information to this solution:
    How do I connect my motor wires to the driver?

  • How do I cut on the inside of a polygon using CAMBAM?

    The apply a machining operation that cuts along the inside of a polygon, you will need to use the profile machining operation located at the top of the user interface, the first icon in red to the left. Hovering over the icons will inform you of what machining operation the icon represents.

    Select the polygon and click on the profile icon. A new profile operation will be created in the left drawing pane (outline of machining operations). Underneath the drawing pane, there is another pane with parameters for the profile listed. Find the Inside/Outside parameter and click just right of that parameter to change the setting to inside.

    Click the link to add information to this solution:
    How do I cut on the inside of a polygon using CAMBAM?

  • CAN I GET DXF FILES FOR THE UPDATED PARTS OF MY MACHINE?

    Yes, the customer will need to sign our NDA (Non Disclosure Agreement) form and send it back to us. We will then send the dxf of the specific updated part of the machine.

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    CAN I GET DXF FILES FOR THE UPDATED PARTS OF MY MACHINE?

  • How do I order the 10 TPI 5-start 2-turns-per-inch screws?, just shows $ per inch with no option for lenght.

    When purchasing the 1/2" 5 start lead screw, the length is based on the quantity. Specify the total length you will need and we will email you (if you don't contact us first) to determine the cut lengths.

    For example, if you desire 36 inches of lead screw for the X axis and 12 inches of lead screw for the Y axis, just purchase 48 inches of lead screw and tell us you need this lead screw cut so you have two lengths at 36 inches and 12 inches.

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    How do I order the 10 TPI 5-start 2-turns-per-inch screws?, just shows $ per inch with no option for lenght.

  • Installing THC to my limit ports on the breakout board. Once wired how do I get Mach 3 to reconize the port?

    Getting continuity from the x--/x++ might not mean it is a faulty board, unless they are bridged, so both get a pulse rather than one. But to check if you might have a opposite connection for those input:
    Planet-cnc/file/settings/input/invert inputs/input 1/input 2.

    Additional Information:
    In input port section in config. Scroll down and you will see THC On, Up and Down. Enter your input pin numbers there.

    Click the link to add information to this solution:
    Installing THC to my limit ports on the breakout board. Once wired how do I get Mach 3 to reconize the port?

  • I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

    Call again. Most likely, one of my employees were on the line with another customer at the time you called.

    Click the link to add information to this solution:
    I am interested in order the redleaf system you talked about for my machine, tried calling and mail box is full, no answer. How do I contact you?

  • HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

    These machines are inherently dangerous. Before the machine moves, the machine should be clear of any person by a dimension of at the distance of a persons reach plus a few more feet. This is the policies we institute in our shop and what is recommend to all of our customers. Treat these machines as you would treat any major power tool in the shop.

    With that said, you can certainly add some protective parts, but still keep folks away even with those installed. I would use the gantry side to do all of the mounting of the protective parts. Consider using sheet metal that you can bend and make a simple installation right on the gantry side.

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    Additional Information:

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    HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

  • How do I conect the VFD of the spindle to the RS485 connections

    It is not necessary to connect the spindle VFD (Variable Frequency Drive also called an Inverter) to the computer or CNC motion electronics. The VFD can be controlled independently using the control panel on the VFD. The control panel has the ability to control all aspects of the spindle including Speed, Torque, limits, etc. However, you can connect the VFD to the computer so the CNC control program can control the spindle during the CNC Machine operation. You will need to connect the VFD to the computer via a serial conection (in this case, it is the RS-485 protocol).

    The following are instructions on how to connect the VFD to Mach3 via this RS-485 serial connection.

    The first thing you will need is the dynamic link library to pair with mach3 called the Huanyang VFD Mach3 PlugIn. You can find this file at the mach3 support forum here: http://www.machsupport.com/forum/index.php/topic,14182.0.html

    You will also need to download the Microsoft .net 3.5 framework and install it: https://www.microsoft.com/en-us/download/details.aspx?id=21

    Follow the pdf that comes with the library file, but here is a synopsis of what you need to do (I also added a lot more information that may be useful during this process as the manual does not cover the main connections that need to be done):

    You will need to program your VFD so that it knows how to communicate with mach3 and the computer (go into the programming mode of the VFD and change these parameters):
    - PD001 - value 2 - Enables with communication aspect of the VFD
    - PD002 - value 2 - Enables frequency control from the communcations port
    - PD163 - value 1 - VFD address
    - PD164 - value 1 - Baud rate of 9600 (speed of the communication)
    - PD165 - value 3 - 8N1 RTU - 8 bits (that's the size of the word that gets communicated), N (No parity or no error checking) and 1 (1 stop bit)

    Copy the dll file to the PlugIns folder of mach3.

    Connect the RX and TX lines to your computer. There are a couple ways you can do this, but the recommended way would be to use an FTDI USB device which converts a USB to a serial com port. The device will have Rx and Tx connectors to connect to the VFD terminals with the same labels. This method is recommended since serial ports are not as common in computers these days.

    Next, you will need to configure mach3 to use the plugin library. Start mach3 and click on Menu -> config ->Config Plugins. Enable the new plugin by clicking on the red cross on the left column next to the plug in. Restart mach3 after doing this.

    No you need to configure mach3 to use the HuanyangVFD plugin. Go to the ports & pins configuration and select the spindle setup tab. Make sure that the Disable Spindle Relays checkbox is unchecked. We don't want mach3 to output a signal for a relay since the spindle will start up and turn off within the VFD and not from an external relay.

    Next, go to the HuanyangVFD settings by clicking on Menu -> plugin control -> HuanyangVFD. Set the parameters to the same settings you put into the VFD programming. The com port will be shown as new hardward when you plug in the USB FTDI device. A little bubble will be displayed at the bottom right where it will notify you that a new device is being installed (be patient while windows assigns a com port). Alternatively, you can use the windows device manager to see which port was set for the new USB FTDI device). You may need to restart mach3 several times until you get the correct information displayed in the PD001 and PD002 fields. When the com port is correct and the other parameters, like baud and VFD address is the same as you entered in the programming, then the PD001 and PD002 will show the number 2, otherwise, a 99 will appear which means that communication was not successful.

    You can now control the on/off and RPM of the spindle using the RS485 communication between mach3 and the VFD.

    Additional Information:
    The question was how to connect the spindle to the redfy. I did not receive a VFD.
    I have the redFly system and a 2.2kW Spindle - 110V how do i connect the spindle?

    Additional Information:
    If you received a spindle without a VFD, please contact us asap. Our spindle will not work without a VFD.

    Additional Information:
    Hi, how is this setup in mach4?

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    How do I conect the VFD of the spindle to the RS485 connections

  • Status update on my order? It was placed two weeks ago, and it is still classified as Processing???

    My aologies for any delays that may be happening with your shipment. Please contact us at customerservice@buildyourcnc.com so we can get your information and provide you with an update immediately.

    Additional Information:
    Yes that my phone it done been three weeks now

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

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    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Additional Information:
    That is my phone I order and I haven't receive it yet my phone is a government phone and it was that color and that is my phone

    Click the link to add information to this solution:
    Status update on my order? It was placed two weeks ago, and it is still classified as Processing???

  • In mach3, how do you flip the direction of an axis?

    To change the direction of an axis in Mach3:
    - open Mach3
    - Click on the config selection on the top menu
    - Click on ports and pins under the config menu
    - Click on the motor outputs tab in the ports and pins dialog box
    - In the axis row that you wish to chang ethe direction, click on the active low toggle for direction.

    Click the link to add information to this solution:
    In mach3, how do you flip the direction of an axis?

  • IF MY COMPUTER DOESN'T HAVE A PARALLEL PORT, HOW DO I RUN THE MACHINE?

    If your computer does not have a parallel port, all you will need is a low cost PCI parallel adapter card (these can be found on amazon for $15-$20). If you plan on using a laptop (not recommended) you can try to find a PCMCIA parallel adapter, but many people have frequent issues with this setup. A more expensive solution would be to purchase a USB smooth stepper board. Unfortunately, we do not supply any of these adapters and cannot attest to their reliability.

    Additional Information:
    ur gay

    Additional Information:

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    IF MY COMPUTER DOESN'T HAVE A PARALLEL PORT, HOW DO I RUN THE MACHINE?

  • How to I get the VFD to display rotation speed in RPM?

    To calculate RPM use this formula, in which you will have to find RPM's when you have Hz.
    1 RPM = 0.01666666667 Hz
    Formula: 0.01666666667 × RPM = Hz
    On our VFD if you select the >> button about 3-4 times, it will change from Hz, A, or ROTT.
    When the LED's are lit on Power, FOR, and ROTT, you should be able to see the RPM the spindle is running at, our maximum setting for these spindles is 400Hz / 24000 RPM.

    Additional Information:


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    Additional Information:
    press the shift key on the key pad and the led at the top of the display will move to the right until the Rot (RPM) led is lit the display will now show RMP

    Click the link to add information to this solution:
    How to I get the VFD to display rotation speed in RPM?

  • IF ORDER 'COMBO #1 (PLANS WITH DVD)', WHAT PLANS DO GET?

    You get the plans for this machine:
    http://www.buildyourcnc.com/cnckitintro.aspx

    Additional Information:

    Click the link to add information to this solution:
    IF ORDER 'COMBO #1 (PLANS WITH DVD)', WHAT PLANS DO GET?

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