It appears that the LCD that you have on the vacuum pressure controller is damaged. You will need to remove the LCD (desolder the LCD) that is on the controller and resolder a new one.

Here is a link to the LCD used for that vacuum pressure controller:
https://newbiehack.com/categories/newbiehack-LCD_Displays_and_LEDs-LCD-16x2

Newbiehack is a sister website to buildyourcnc.

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I have a vacuum regulator pump controller that I purchased from you previously. The LCD display is now missing the bottom line of text. Have you run into this issue before? Can I just swap out the LCD displays or is a fix going to be more involved?

As shown in the instructions the laser tube that was used was a different model which had the metal end, compared to our full glass tube models we currently ship with the machines.
So there is no difference besides appearance between the two tubes.
The focus lens should be placed in the laser nozzle assembly and not on the laser tube itself.


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I bought a blacktooth laser from you about a year ago.. I am finally getting around to installing the laser tube and I noticed that my tube does't have the metal end on it like all the pictures I've seen. is this a focus lense and can I purchase one?

We have sent machines everywhere across the globe and we can work with freight companies to get you a good rate on a shipment. Please email sales@buildyourcnc.com to request a quote.

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Im from chile have you ever send any machine to south america? can i buy only the mechanic and electronic things ( wood parts are much weight)

Unfortunately, end mills will dull over time and need to be sharpened or repurchased. We do not currently offer any sharpening service, but we have a large selection of end mills you can find here http://www.buildyourcnc.com/ProductsEndMills.aspx

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Hi, I got two different bits I use alot. The 1/16th and 1/32 end mills. I use them alot for making signs. They seem to be getting dull. They are very expensive so I was wondering can you sharpen these bits? Do you have a service to do this? Thank you

Yes, you can use a laptop if you have a controller that uses a USB, like the Mach3 USB card. If you don't have that, you can purchase that part here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

If you have a controller board that connects to a 25 pin connector, modern laptops will not be able to connect to that port.

How old is your CNC computer system?

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The CNC computer system is 2013 (5 years). The built in video card went out. I will order the Mach3 USB card. Thank you.

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You're welcome

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The motherboard on the computer I bought from you went out. What would you suggest. I have a laptop, could I use it and use a Mach3 USB interface board?

Software specific questions for Planet-CNC will have to come from them or other sources as we are not fully equipped to troubleshoot all issues. If the issue is related to motor tuning or setup involving our electronics, then we will gladly assist you. You may contact techsupport@buildyourcnc.com with inquiries.

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What do I need to purchase from you to get me running. I have planet cnc control board but it is difficult contacting them when I need help.

You can only use the planet-cnc interfaces with the PlanetCNC software. If you like the software and want to remain with that software, the hardware interfaces will need to be purchased from the planet-cnc folks.

I would recommend using the Pokeys57CNC interface which is compatible with Mach3 and Mach4. You can also consider the Mach3 USB interface if the Pokeys57CNc interface is out of your price range.

Pokeys57CNC product page:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

Mach3 USB product page:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

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I have registered version of planetcnc software that I purchased with a Chinese controller I want to use 3 better drivers with a separate USB controller can you recommend a controller and how to link my existing software. Regards Lloyd from Australia

Sure, email me at customerservice@buildyourcnc.com and I will send you a replacement for a minimal fee. I now use HDPE for that part. The HDPE holds up much better.

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I have a Blackfoot 4x4 v2 chain drive. my Y plate is broken . do you sell just the Y plate or can I buy just the Y plate spec plan? I love this machine Its great. my name is Jeff Krug I bought the complete package and electronics from you guys. thanks

For purchasing on our website, our account log in is a safe way to keep your personal data at hand for future orders. However we do not keep any bank information in our systems, it is a single use system.

Now dealing with the cnc book, you can view our web version of the book with a list of materials and hardware that will be needed here (https://www.buildyourcnc.com/cnckitintro.aspx).

Adding the items to your cart in the quantity's needed, now for certain items for example, or ACME screws, and aluminum angles will require a total length needed, but the specific lengths required will have to be email here (customerservice@buildyourcnc.com) or called here (281-815-7701) with the completion of your order.

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I want to purchase some items from your co. How do i go about it. I already have the buildyourcnc book and wand to begin.

Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

Response
The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

Was originally on a Delta C200 vfd. That is 220 single phase.

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I PURCHASED A VFD AND SPINDLE FROM FRIEND, HIS SET UP IS 220. DON'T HAVE 220 IN MY SHOP. QUESTION CAN USE YOUR 110 WITH THIS SPINDLE??

Surely you know the brand motors you sold me?

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I bought your 3 axis combo and need to know what name brand is the motors and their ounces and the drivers

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

Depending if the spindle can work with this specific VFD, it might be possible. However we would not like to risk you working unit, with a possible match so we would like more details on your specific model and any information available on the spindle itself.

Response
The only info on the spindle is 2.2KW 400HZ 220V. Made by Zhong Hua Jiang.

Was originally on a Delta C200 vfd. That is 220 single phase.

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I purchased a vfd and spindle from a friend, his set up is 220. I don't have 220 in my shop. My question is can I use your 110 vfd with this spindle??

Here's a link to the blackTooth laser that we sell, https://www.buildyourcnc.com/blackToothLaserCutterAndEngraver.aspx. It will vary depending which materials you are using, but keep in mind on how deep you are cutting since the blackTooth only cuts 1/4" inch(dept) at a time.

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We will be carrying a 8' x 4' laser cutter in the near future. We will also design an attachment for the GreenBull to contain a laser tube at the head of the machine to convert a greenBull into a laser cutter.

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Im in the market for a laser cutter with the ability to cut 8'x4' boards (different materials) and up to 5" height. I bought a greenbull 10'x5' a while back from you guys

You can see the component list on the hardware and plans machine (scratch build machine) since it is the same machine in the book:

https://www.buildyourcnc.com/Item/cnc-machine-scratchbuild

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I have just brought your build your own cnc machine book and it talks about PDF downloads. Where do I find them please ?

You can use grease, low-viscosity grease or oil. Your application may need to be considered.

Here is a document on the lubricating instructions from HIWIN:
https://www.hiwin.com/pdf/lubricating_instructions.pdf

Section 4 of this document relates specifically to the lubrication of linear guideways like the ones we carry.

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Have your 20mm rail and blocks. Is there a special grease that you recommend for the blocks or is general chassis lube OK?

All you need is a CNC controller like the following options:

https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

This controller is easy to connect using standard wire screw terminals and works with the mach3 control software.

https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

This controller is a little bit more difficult to connect, but is a more feature-rich controller and will work with both mach3 and mach4 CNC control software titles.

Specifically, a CNC controller connects to the computer via a USB cable and connects to the motor drivers. These controllers also connect to the limit switches, spindle/router control, air/fluid/mist control, etc.

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Can you sell me a kit to control my motor from the pc? I already have a motor, driver and power supply.

We do have a relay board that words like a standard relay.

Here is the URL of the relay board that we offer:

https://www.buildyourcnc.com/item/electronicsAndMotors-breakout-Relays-relay-board-250V-12A-5V

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I HAVE YOUR MACH3 USB BOB, DO YOU GUYS SELL A TORCH CONTROL RELAY CAN WIRE UP TO TURN MY PLASMA ON AND OFF HOW WOULD WIFE THAT TOO THIS BOB?

The first step would be to reinstall the required files. You can find detailed instructions for the software/firmware installation process here. https://www.buildyourcnc.com/whiteAnt3DPrinterandCNCMachine.aspx

If that doesn't work, you should send an email to techsupport@buildyourcnc.com giving your purchase information and the system you are running so we can provide more detailed support.

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The firmware for the whiteant I bought from you is not responding. How can I reload? Which firmware should I reload?