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Question #: 14005

Question: Why do you not send an email immediately after receiving a paid order?

Current Solution

I believe we do. I will check the website code to see what is going on.

Additional Information:
OK. I didn't receive an email. Checked Spam folder, just in case, and nothing there either.

Additional Information:
Thanks I was going to suggest that. The code does have the email implementation and appears to be working fine. Did you look at the status of your order in the account section of the website?

Additional Information:
Yes. I checked status. It's in "Processing" so I understand you got the order and are working on it. No big deal, just was a bit surprised due to the no email.

Additional Information:
You may be able to find the email using these specifics:
The subject line is: BuildYourCNC.com Order Confirmation
Some of the content in the email is:
Thank you for your purchase. The following message contains information regarding your purchase. Please verify the information and if there are any modifications, please contact us at the phone number provided on buildyourcnc.com immediately so we can revise your order prior to shipping.

Some information on the order will follow.

You can use this information to search for the email. If your email system still didn't show any results, please let me know and I will try to find the issue, as other customers may have this issue as well.

The sender of the email is shipping@buildyourcnc.com which can also be used as a way to search for the email.

Respond:

Other Possible Solutions to this Question

  • I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

    Please contact customerservice@buildyourcnc.com for help with this.

    Click the link to add information to this solution:
    I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

  • ARE LIVING QUARTERS IMMEDIATELY BELOW ROOF-TOP CELLULAR TELEPHONE ANTENNA/TRANSMITTERS HAZARDOUS?

    There is very little radiofrequency (RF) energy exposure to people inside a building from a cellular base station located on its roof. There are several reasons for this. First, the transmitters operate at low power levels. Second, the antennas are normally mounted near the edges of the roof and are aimed away from the building. Third, most cellular transmitters use "high gain" or panel antennas. Such antennas transmit most of their energy in a narrow beam (in the vertical direction) from their front surfaces, away from the building. They radiate very little energy downwards towards the roof or backwards from their rear surfaces. Finally, building materials absorb a significant fraction of the RF energy passing through them. As a result, the RF signal levels at any location inside the building are invariably low and far below safety limits. The situation might be different in some locations on the roof itself. RF signal levels close to (within a few feet) and directly in front of cellular base station antennas can easily exceed safety limits. Some precautions are needed to prevent people from walking directly in front of the antennas while they are transmitting. This applies also to paging and other systems that use rooftop antennas, some of which transmit at higher power levels than many cellular base stations. Kenneth R. Foster, Ph.D.

    Click the link to add information to this solution:
    ARE LIVING QUARTERS IMMEDIATELY BELOW ROOF-TOP CELLULAR TELEPHONE ANTENNA/TRANSMITTERS HAZARDOUS?

  • SOME OF MY PATIENTS REFUSE INFLUENZA VACCINATION BECAUSE THEY INSIST "GOT THE FLU" AFTER RECEIVING INJECTABLE VACCINE IN PAST. WHAT CAN I TELL THEM?

    There are several reasons why this misconception persists: (1) Less than 1% of people who are vaccinated with the injectable vaccine develop flu-like symptoms, such as mild fever and muscle aches, after vaccination. These side effects are not the same as having influenza, but people confuse the symptoms. (2) Protective immunity doesn't develop until 1–2 weeks after vaccination. Some people who get vaccinated later in the season (December or later) may get influenza shortly afterward. These late vaccinees develop influenza because they were exposed to someone with the virus before they became immune. It is not the result of the vaccination. (3) To many people "the flu" is any illness with fever and cold symptoms. If they get any viral illness, they may blame it on the flu shot or think they got "the flu" despite being vaccinated. Influenza vaccine only protects against certain influenza viruses, not all viruses. (4) The influenza vaccine is not 100% effective, especially in older persons. For more information on this topic, go to: www.cdc.gov/flu/professionals/vaccination/effectivenessqa.htm

    Click the link to add information to this solution:
    SOME OF MY PATIENTS REFUSE INFLUENZA VACCINATION BECAUSE THEY INSIST "GOT THE FLU" AFTER RECEIVING INJECTABLE VACCINE IN PAST. WHAT CAN I TELL THEM?

  • [575] After reset of E stop, I get error message "RnR Motion Card Not Found". Have you any advice?

    If you are getting the message RNR Motion Card Not Found, the controller is shorting. Check the wiring to make sure you have all of the correct wires in the correct terminals. Check the voltages of all the terminals to make sure everything shows the correct polarity and voltages.

    Additional Information:
    Mine did the same thing. Try pushing the USB cable all the way into the port and slightly up. My usb port on the card is slightly oversized and breaking the connection. Ordering some USB type B connectors off of amazon, gonna try and re-solder a new port on the card before replacing the card.

    Additional Information:

    Click the link to add information to this solution:
    [575] After reset of E stop, I get error message "RnR Motion Card Not Found". Have you any advice?

  • Can I get a receipt of my online order? I ordered it without having An account.

    Give us a call and we will email you a receipt immediately.

    Click the link to add information to this solution:
    Can I get a receipt of my online order? I ordered it without having An account.

  • Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S

    Not a problem. We will make sure to adjust your order.

    Click the link to add information to this solution:
    Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S

  • I bought a 2.2 Kw spindle and YL620 A-2 from you and am getting an ER 4 message. How do I fix it?

    If the VFD is presenting an ER 4 error, the VFD is most likely damaged. The VFD will either need to be serviced or you will need to purchase another VFD. The latter is probably the less expensive option, unfortunately.

    Additional Information:


    Additional Information:
    i had that error and found a power in wire touching and fixed and started and all was good.
    good luck

    Additional Information:
    i had that error and found a power in wire touching and fixed and started and all was good.
    good luck

    Additional Information:
    i had that error and found a power in wire touching and fixed and started and all was good.
    good luck

    Additional Information:
    i had that error and found a power in wire touching and fixed and started and all was good.
    good luck

    Click the link to add information to this solution:
    I bought a 2.2 Kw spindle and YL620 A-2 from you and am getting an ER 4 message. How do I fix it?

  • IF ORDER 'COMBO #1 (PLANS WITH DVD)', WHAT PLANS DO GET?

    You get the plans for this machine:
    http://www.buildyourcnc.com/cnckitintro.aspx

    Additional Information:

    Click the link to add information to this solution:
    IF ORDER 'COMBO #1 (PLANS WITH DVD)', WHAT PLANS DO GET?

  • A FIVE-YEAR-OLD CHILD RECEIVED HER SECOND MMR WEEK AGO. HOW LONG SHOULD SHE WAIT BEFORE RECEIVING LIVE ATTENUATED INFLUENZA VACCINE (LAIV)?

    LAIV can be administered simultaneously with another live vaccine (e.g., MMR, varicella), but if not given at the same time, ACIP recommends waiting four weeks before administering the second live vaccine.

    Click the link to add information to this solution:
    A FIVE-YEAR-OLD CHILD RECEIVED HER SECOND MMR WEEK AGO. HOW LONG SHOULD SHE WAIT BEFORE RECEIVING LIVE ATTENUATED INFLUENZA VACCINE (LAIV)?

  • THE SEND MAIL IN CONTACT US PAGE OF BUILDYOURCNC.COM WEBSITE DOES NOT WORK. ALSO CALLED MAILTO:

    You will need to change the default attribute of the browser that you are using (i.e. Google Chrome, IE, Firefox).

    Instructions to change this default attribute:
    1. Click on the "start menu"
    2. Click on "control panel"
    3. Click on "programs"
    4. Click on "default programs"
    5. Click on "set you default programs"
    6. Select the browser that you would like to fix
    7. Click on "choose defaults for this program"
    8. Find where it says "mailto" and set that to the default that you desire.

    Click the link to add information to this solution:
    THE SEND MAIL IN CONTACT US PAGE OF BUILDYOURCNC.COM WEBSITE DOES NOT WORK. ALSO CALLED MAILTO:

  • MY COMPUTER DOES NOT HAVE A PARALLEL PORT. HOW DO I INTERFACE WITH THE MACHINE?

    If your computer does not have a parallel port, all you will need is a low cost PCI parallel adapter card (these can be found on amazon for $15-$20). If you plan on using a laptop (not recommended) you can try to find a PCMCIA parallel adapter, but many people have frequent issues with this setup. A more expensive solution would be to purchase a USB smooth stepper board. Unfortunately, we do not supply any of these adapters and cannot attest to their reliability.

    Additional Information:
    ur gay

    Additional Information:

    Click the link to add information to this solution:
    MY COMPUTER DOES NOT HAVE A PARALLEL PORT. HOW DO I INTERFACE WITH THE MACHINE?

  • MY COMPUTER DOES NOT HAVE A PARALLEL PORT. WHAT DO I NEED?

    If your computer does not have a parallel port, all you will need is a low cost PCI parallel adapter card (these can be found on amazon for $15-$20). If you plan on using a laptop (not recommended) you can try to find a PCMCIA parallel adapter, but many people have frequent issues with this setup. A more expensive solution would be to purchase a USB smooth stepper board. Unfortunately, we do not supply any of these adapters and cannot attest to their reliability.

    Additional Information:
    ur gay

    Additional Information:

    Click the link to add information to this solution:
    MY COMPUTER DOES NOT HAVE A PARALLEL PORT. WHAT DO I NEED?

  • Attaching the aluminum rails to the table. Do you use a 1/4" or 5/16" drill bit?

    I like to use a 3/8" drill bit to create the holes on a table to mount the rails to give the rails a bit of wiggle room to adjust the alignment of the rail.

    Click the link to add information to this solution:
    Attaching the aluminum rails to the table. Do you use a 1/4" or 5/16" drill bit?

  • Do you have a more detailed diagram of the rotary and 15A limit switches on the vlxl?

    Are you trying to determine how to wire the switches or where to place them on the Vertical Laser XL? Let me know and I will provide some pictures or video on how to do this.

    Additional Information:
    Kind of both. Have somewhat of an idea as to how to wire them but you included rotary and other limit switches. Not sure which ones to put where. Never worked with these before.

    Click the link to add information to this solution:
    Do you have a more detailed diagram of the rotary and 15A limit switches on the vlxl?

  • are you out of your freaking minds with these shipping rates. About to go through with order but you lost me! Good luck!

    Thank you for your feedback. Generally we are considered to be quite sane as a collective, although this can change from time to time.

    We have a disclaimer on shipping rates, especially if you are ordering from outside of the United States, rates are generally shown only for air-shipments from USPS, UPS, and FedEX, which can be quite expensive. We do work with several freight and shipping companies that allow us to calculate options for lowering shipping costs. These companies do not generally have APIs that we can integrate into the website, so we need time to process quotes.

    If the shipping quote you received from the website seems unreasonable, there is a good chance we can quote you a better rate. All you need to do is inquire with sales@buildyourcnc.com and we will make sure we get you the best possible rate.

    Click the link to add information to this solution:
    are you out of your freaking minds with these shipping rates. About to go through with order but you lost me! Good luck!

  • MY COMPUTER DOES NOT HAVE A PARALLEL PORT. HOW DO I INTERFACE WITH THE BREAKOUT BOARD?

    If your computer does not have a parallel port, all you will need is a low cost PCI parallel adapter card (these can be found on amazon for $15-$20). If you plan on using a laptop (not recommended) you can try to find a PCMCIA parallel adapter, but many people have frequent issues with this setup. A more expensive solution would be to purchase a USB smooth stepper board. Unfortunately, we do not supply any of these adapters and cannot attest to their reliability.

    Additional Information:
    ur gay

    Additional Information:

    Click the link to add information to this solution:
    MY COMPUTER DOES NOT HAVE A PARALLEL PORT. HOW DO I INTERFACE WITH THE BREAKOUT BOARD?

  • I HAVE NEMA 34 MOTORS BUT NEED THE ELECTRICAL COMPONENTS DO YOU A KIT WITHOUT INCLUDED?

    If you are looking for the drivers to pair with NEMA 34 stepper motors, you can find the 6.0 amp drivers here:
    https://www.buildyourcnc.com/item/electronicsAndMotors-stepper-driver-6!0a

    The other electronics to send the signals to the 6.0 amp drivers (the control board that operates with the control software) is subject to personal preference, but here they are listed:

    Our breakout board (works with Mach3 and LinuxCNC and requires a parallel port on your computer):
    https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay

    The PoKeys57CNC (works with Mach3 and Mach4):
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

    Generic USB breakout board (works with Mach3):
    https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board

    Additional Information:
    Do I need a driver for every motor or can I use one driver for all four motors

    Additional Information:
    Each motor needs its own driver.

    Click the link to add information to this solution:
    I HAVE NEMA 34 MOTORS BUT NEED THE ELECTRICAL COMPONENTS DO YOU A KIT WITHOUT INCLUDED?

  • CAN YOU SEND PRODUCTS TO MY COUNTRY?

    You can determine if the country is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    Click the link to add information to this solution:
    CAN YOU SEND PRODUCTS TO MY COUNTRY?

  • DO YOU HAVE SPECIAL DEALS FOR HACKERSPACES OR NON-PROFIT ORGANIZATIONS?

    We just don't make enough on our machines to justify any discounts. We try to offer everyone the same low price.

    If I can help in another way, please let me know.

    Click the link to add information to this solution:
    DO YOU HAVE SPECIAL DEALS FOR HACKERSPACES OR NON-PROFIT ORGANIZATIONS?

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