If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

When the z axis is going down, the laser turns on. When the z axis is going up, it turns off. The z axis directions is only a signal that is either 5v or 0v. That determines the direction. In vectric, you will need to set your machining operations with a very very small depth so the time it takes to get to its final depth is a very short time.

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AM NOT SURE HOW TO SET THE Z AXIS TURN ON/OFF LASER WHEN CREATE CODE. KNOW THAT ITS TYPICALLY Z-AXIS MOVEMENT DOES THIS - BUT YOU DONT SHOW ANYTHING HOOKED UP IN PLACE OF AXIS.

We have been quite busy during the Holiday season which is normal. This may result in extended lead times. If you would like to speak to a representative about your order please call 281-815-7701 or email customerservice@buildyourcnc.com and someone will advise you when to expect your order.

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How long does processing typically take before a Blacktooth laser cutter ships? I see a week on a lot of the answers, but my order is pushing two. Since bad luck tends to follow me around, I just want to make sure I'm still in the realm of normal processing time.

Yes, we ship to Puerto Rico.

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I am interested in making a purchase but need to know if you ship to Puerto Rico, is urgent

The 2.2kW spindle will accept up to 9/16" (a little over 1/2") end mill shanks down to very small diameters (any size that ER-20 will accept). The 1.5kW spindle has a reduced collet size and will only accept up to 5/16". The 1.5kW will accept ER-11 collets.

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Does the spindle accept different collet sizes, or do I need to purchase different spindles that will accept different collets?

Yes, we can create an only wood kit for you. Please give us a call on Monday to provide your name so we can look it up in our system to confirm your previous purchase and we will provide a PayPal invoice for the kit, since this is a special case.

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Is it possible to purchase the wood pieces only for a BlackToe 2.0/2.1? I have all of the hardware from my kit, but the wood pieces were lost in a recent move.

Yes, the blackTooth actually has a base that is open, so you can set the blackTooth laser cutter on a surface that is depressed as much as you need so you can accommodate a work piece with very large heights.

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I'm considering the purchase of your Blacktooth laser. I will be engraving on my wood blocks that are two inches in thickness. Will the Blacktooth accomodate this thickness material?

We accept many forms of payment, but online, we accept major credit cards (Discover, Visa, MasterCard and American Express) in addition to checking out with Paypal. Depending on what is ordered, a machine vs. a la cart parts, will arrive at your destination according to the shipping method chosen. A machine may take an extra week to be delivered.

Once paid, there are no changes in the amount for the purchase.

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good day I have my list of products in the cart, and before making the purchase need to ask 1. I need to know if I can pay by bank card HSBC Visa 2. If I pay today, As approximate time come to Mexico City? 3. Ordered the shipping information online, and I chose standard UPS. There may be changes in the amount? Thank you

Dealing with your CNC upgrade we will need a good detail on exactly what you plan on keeping and reusing, all technical information about the parts that you keep will make our recommendations more precise for your application.

Please email customerservice@buildyourcnc.com for any quote related questions.

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I am upgrading a CNC with 3 stepping motors, and its all I want to keep. What technical information do you need in order to receive a quotation from you with the new items I need to buy from you?

The 800 series of Porter Cable routers all have the same diameter; therefore, you can purchase the latest model of that series and you should be fine with the fit for our router mounts.

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Which Porter Cable router should I purchase? The instructions say the 800 series, but I can't purchase an entire series, and don't know the difference between them.

To have a complete kit, these will be the following items that are most common to add to the order:
Motor Cable (20 AWG 4 conductor) = 30Ft (X-axis 9Ft, Y-axis 10Ft, Z-axis 11Ft)
Spindle/Inverter 2.2kW either 110V or 220V
Silicone tubing 1/4" ID - 3/8" OD (desired length or 24' to have your water cooling container right next to the machine)
Water pump either 110V or 220V
Cable carrier (cable management), default length: 5Ft.

Other accessories:
Different collets 1/2" or 1/8"
End Mills

Please call: 281-815-7701 for further assistance on purchase

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I'm intending to order a black toe machine for shipping to New Zealand. Postage will be a very significant part of the cost. What components do people buy in follow up ordets that may make sense to add to my order?

We only have these models in SketchUp. Is that a format that will be acceptable?

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Anything with basic profile dimensions will work just fine.

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Would you be able to supply solidworks files for the laser nozzle, mirror mounts, & laser tube? I plan to build a laser engraver and would like to model everything up before i start building to make sure it all fits.

Other items you will need if you are purchasing the electronic combo (motors, drivers, power supply and computer interface) and the hardware and plans kit:

You will need the wood to create the structure of the machine. You will need a router to serve as the cutting instrument. You will need a computer to control the machine and the software that will serve as the control program. You will also need lead screws and rails (aluminum angles). If you intend to have faster travel than 20 ipm, we recommend purchasing the 5 start lead screws so you can achieve up to 300 ipm. https://www.buildyourcnc.com/item/mechanical-leadscrews-leadnuts-!5-5-starts-10-tpi

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if i purchase the 4 Axis Electronic Combos and the Combo #1 with hardware, plans and DVD what else do i need to have a complete cnc machine

We have the image at that size to encourage the purchase of the kit from us. This helps to keep buildyourcnc alive and allows us to fund development of other awesome low cost machines.

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could you make available a larger size picture of the exploded view of the BlackTooth laser cutter? I would like to use for reference when building my laser cutter, but it is too small to be really useful.

if you purchased the USB interface, you will need planet-cnc software rather than Mach3, and you will need a usb cable to connect the usb interface to the computer.

The blackToe 2x4 CNC Machine Kit with optional table will need wire to connect the electronics. Don't forget to get some end mills to use for cutting the intended material.


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If I purchase the [blackToe 2x4 v4.1 CNC Machine Kit - USB Electronics - Table Included] all I would need for this CNC to be fully operational is a laptop with mach 3 software and a router. Is this correct?

Here is the new link to the Planet CNC software download page: http://planet-cnc.com/software/

You can try the software as a demo however you will have limited g-code lines you can run. I believe it was around 500, so you can create small items with the demo.
To fully unlock the Planet-CNC software you will need to purchase the license.

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I purchased the USB BOB and the link for the Planet-cnc software is broke. Will I need to purchase a license for the software as well?

The datasheet for the parallel breakout board is here:
https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay#prettyPhoto/2/

The datasheet for the USB interface is here:
https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/


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I need wiring instructions for the breakout board you sent yesterday. It is not like the one in the videos and I don't know where to connect the 5V. No data sheet or anything.

You can find the required components for our scratch build CNC here(https://buildyourcnc.com/cnckitintro.aspx).

Lead Screw needed will be:
X-axis: 52 Inches
Y-axis: 32 Inches
Z-axis: 14 Inches

These will be the bearings that are specified that will be needed:
Bearings 1/2" Inside Diameter - 6
Bearings 5/16" Inside Diameter - 24

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Hi, I need the lead screws and bearings for the 4' x-axis, the 2'(?) y-axis and the 1'(?) z-axis as specified in the book 'Build your own cnc'. I am not sure which to order on your website. Thanks

When we receive an email pertaining to shipped product issues, they are forwarded to our shipping department. If you do not receive a response, for any reason, please contact us again by email, and/or give us a call at 281-815-7701

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Hi, I received a laser tube last week, and it was brokken in the packet. I tried to write to customer service but no answer so far. How do you handle this? The packet was not dammaged in any way. I was only able to see it was broken when it was complete unpacked.